Ever been in the middle of a crucial conversation, and suddenly, the call drops? The worst. And if your Android™ phone keeps dropping calls? That’s frustrating. You’ll need to fix that right away, and we can help.
At Asurion, we protect and fix all the devices you love, whether your Android phone won’t ring or your device keeps crashing. Here’s our guide on what to do if your phone calls keep dropping.
Why do calls drop?
Are you wondering, why does my Android phone keep dropping calls? A dropped call happens when your phone gets disconnected from your cellular network. Here areseveral possible causes:
weak network signals
bad weather
software issues
hardware issues
damaged SIM card
old battery
too many apps running at once
physical obstacles like tall buildings
cell phone tower down
network congestion
How to stop dropped calls on your Android phone
Need to stop your Samsung® phone or other Android phone from dropping calls? Here are 10 possible fixes:
1. Restart your phone
A simple restart could fix your issue.
Samsung phones:
Press and hold the Power button until the Power off prompt appears.
Press and hold the Power button until you see the Options menu.
Tap Restart.
2. Update your software
Software issues can lead to dropped calls on your mobile phone. Try updating your device to solve the problem. You’ll find everything you need to know in our guide on how to update your Android phone.
3. Check for network outages
Your wireless carrier may be experiencing network issues or your nearest cell tower could be down, which could cause dropped calls. Check for any reported outages in your area that could affect cellular signals.
4. Turn Airplane Mode on and off
Still dropping calls? Try turning on Airplane Mode and then turning it back off in case you lose your connection to a signal tower.
Open Settings > Airplane mode and turn it on, then tap to switch it off again.
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5. Check your SIM card
A loose or damaged SIM card could cause your phone to drop calls. Try this:
Turn off your phone and remove your SIM card. If you need help, check out our guide on how to remove or change the SIM card on your Android device.
Check for any visible damage.
If you don’t see any damage, securely reinsert your SIM card.
If you see damage, consider getting a new SIM card from your service provider.
6. Check your battery
Your phone's battery health could impact your cell signal and interrupt your calls. Make sure your battery is in good shape.
7. Limit background apps
Too many apps running in the background could drain power from your phone and cause calls to drop. Try turning off any apps you’re not currently using.
8. Reset network settings
Resetting network-related information on your phone, like Wi-Fi passwords and saved networks, may stop calls from dropping. Make sure to back up your data first, then:
Open Settings > General Management > Reset. If you don’t see these options, open Settings > System > Reset options.
Tap Reset network Settings > Reset settings. For some models, you may need to tap Reset Wi-Fi, mobile & Bluetooth > Reset settings.
9. Test your phone in Safe Mode
Try using Safe Mode to disable apps that may be causing your Android device to drop calls:
Press and hold the Power button.
When your phone starts up, press and hold the Volume Down button until you see Safe Mode appear on your screen.
Follow our guide to exit Safe Mode.
10. Factory Reset
Still wondering why does my cell phone keep dropping calls? If you’ve tried these nine fixes and your Android device is still dropping calls, you could perform a factory reset. This should be a last resort, as a factory reset will delete all your data, like contacts, passwords, and files.
If you’re ready to take this step, check out our guide for how to factory reset android devices.
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If you are using a cell phone, a common reason for frequent call drops is a weak signal. You may also have hardware or SIM card issues in your phone. For internet-based calls, the reasons for call dropping can be a slow internet connection, router issue, or network issues from the provider.
If you are using a cell phone, a common reason for frequent call drops is a weak signal. You may also have hardware or SIM card issues in your phone. For internet-based calls, the reasons for call dropping can be a slow internet connection, router issue, or network issues from the provider.
Reasons Why Android Stops Making (or Receiving) Calls
The causes are usually pretty simple. You might be in a dead zone, airplane mode could be turned on, your bill might not be paid up, malware could be wreaking havoc on your phone, or a software issue could be at play.
If your SIM card is damaged or—somehow—misplaced, then that could be the reason for your dropped calls, especially if you notice a sudden change in call quality or an unexpected lapse in connectivity.
However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. There are a few appropriate troubleshooting methods, such as rebooting your phone, performing a software update, or doing a factory reset.
One thing we've recommended for fixing calls and mobile network-related issues on Android in the past is resetting the Wi-Fi, Mobile & Bluetooth settings on your phone. By doing this, all network-related settings on your phone will be reverted, and this will possibly remove call time limit.
There are mostly two reasons that a phone hangs up itself; Hardware and Software. In software, the phone gets hung up due to update pending, unwanted installed apps, outdated software in use, and modified software applications. On Hardware, it is caused by phone battery, storage, and RAM processor.
Poor network coverage or enabled airplane and DND mode may prevent your Android phone from receiving calls. Check and disable these settings to restore connectivity. Toggling your SIM card connectivity can fix network glitches. Use the SIM card manager feature in your phone settings to do this.
Factors can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage. These can all contribute to signal blockage and result in dropped or failed calls.
How to determine if your phone has malware. If you suspect that there's malware on your Android device, download a reputable antivirus from the Google Play app store and run a deep scan. If the antivirus finds anything, it will likely prompt you to quarantine, block, or delete the infected files.
Android users may experience sudden network disconnections or their phones failing to recognize the SIM card even after restarting. iPhone users often see messages like "No SIM" or "Invalid SIM," or continuous prompts to update SIM card settings.
Check your network signal: Poor network signal can cause call disconnections. Check your network signal strength and try making calls from a different location to see if the issue persists. Reset network settings: Sometimes, resetting your network settings can help resolve connectivity issues.
You have call barring or call forwarding enabled on your SIM card, which blocks or redirects incoming calls to another number. You have Do Not Disturb mode enabled on your phone, which silences incoming calls and notifications. You have call auto-rejecting enabled on your phone, which automatically rejects incoming c.
Factors can include being far from network cell sites, electronic device interference, obstructions, building materials or construction, terrain, geography and even heavy foliage.
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